Customers are important part of your business. You need your customers to run your business successfully in the long run because they are the one who buy your products and use your service. There is a saying that states you should treat your customers like a King. Well, it is not far from the truth. You need to treat your customers well or else they will likely to find another who can treat them better. Customer service is one of the most crucial elements in your business that you need to take seriously.
How to treat your customer right
It is often to find customers who feel less valued due to poor customer service. Customers are important and loyalty is what you have to gain from them. Loyal customers truly benefit your business. Here are ways to treat your customers so you can sustain long term success in business.
Watch What You Speak
Always watch the words you use when speaking to customers. Words are powerful tools for communication. They can affect positively or negatively depending on what words you use. You also need to decide what to call your customers, some people call them clients, guests, or customers. Sometimes, some customers decide themselves of what kind of term they want to be addressed with. Make sure you don’t use offensive terms. You also have to use polite words and avoid offensive or provocative words.
Anticipate the Needs
It will be very helpful if you can anticipate your customer’s needs even before they ask for it explicitly. For example, you know the right time to refill the glass or bring the bill before your customers know it themselves. It can make them feel valued and understood. This means you are being proactive in tending to your customers need.
Always be respectful to your customers regardless of their age, gender, etc. treating your customers with respects is common sense. You don’t have to have high degree to know that respect is important part in life. Nobody wants to be treated poorly. Never discriminate your customers as well. When you treat your customers with respect, they will also give you the same response. Always treat your customers like a VIP.
Make Them Feel Valued
It is important to make your customers feel valued and cared for. It is common for customers to complain, ask some questions, or simply comment your products or services. It is important for you to get their feedback so you can improve your business. Therefore, it is also crucial to give immediate respond to your customers even if they give negative feedback. You also have to find the best solution when they ask. Immediate action shows that you care for them.
Do not tend to your customers only when you have spare time. You should make time to interact more with your customers. You can use social media or live chat to keep in touch with your customers. This way, you will also know when there is change of their needs or demands. Thus, you will be able to meet their demand and improve your business.